There was a thread in the USENET group alt.comp.os.windows-8 called “Communicating with MS”. Here is part of an interesting post (reformatted).
Person Helping: The page has a link to a chat window. Why don’t you click it and see if they can help get you answers?
The issue: What came next:
Original Poster: I may try this but I doubt I could hear the person well enough to make out any complex instructions. I’ll keep trying to find someone who is technically oriented and get them to go the regular MS phone connection way. Gordon
Person Helping: I didn’t even think of that. That you would mis-interpret what “chat” means.