I recently came across Kids can’t use computers… and this is why it should worry you. It is a blog posting by Marc Scott about difficulties he has encountered with people who supposedly can use computers. Many of us who do computer support can tell similar stories.
The trouble is that many people can not use computers as well as, say, cars. You know that you have to go to a gas station from time to time to refuel a car, but somehow, when it comes to computers, many people do not have the corresponding knowledge.
What is worse is that many people are proud of their ignorance. Try to tell them how to avoid a repetition of the problem you just dealt with, and they do not want to hear it. (It really is a relief when someone does listen.)
It is also thought that kids are digital natives and so they know all this stuff. That is not true either. By using a computer, you do not learn the technical side of computers any more than by driving, you learn auto mechanics.
This makes it difficult for those of us in computer support. Dealing with the same problem over and over because someone can not be bothered to learn is somewhat demoralising.
Please do not act as if computers are something you can not learn about. You can learn.
And it will make it easier for the both of us.