“It’s on our Website.”
Ever heard this?
For me, too many times. My usual question is where?
My credit union allows one to look up information about branches. What would be most useful for you? For me, it is the hours. In particular, the hours for and around holidays.
Unfortunately, the hours listed are the usual hours. I already know those. Apparently, holiday hours are put elsewhere on the Website. Where? I do not know.
What is on a Website might not be what is needed. See this xkcd comic for an example for a university. (My alma mater’s Website really is about this bad.)